Cancel your subscription

ActOnCue subscriptions (Monthly and Annual) are managed through Stripe's billing portal. You can cancel yourself, anytime, in a couple of clicks.

How to cancel

Open the app and go to your Scripts page.
In the sidebar, under Account, click Billing portal.

Billing portal button in the account sidebar

This opens Stripe's billing portal in a new tab. Click Cancel subscription.

Cancel subscription button in the Stripe billing portal

Stripe will ask why you're leaving. A reason is optional - pick one and click Continue to cancellation.

Review the confirmation screen - it reminds you the plan stays available until the end of your current billing period - then click Cancel subscription to confirm.

Confirm cancellation screen in the Stripe billing portal

That's it. The portal now shows your subscription as scheduled to cancel on your next billing date. Changed your mind? Click Don't cancel subscription any time before then to stay subscribed.

Subscription scheduled to cancel in the Stripe billing portal

What happens after you cancel

Your subscription stays active until the end of the current billing period - you keep your usage balance and paid features until then, you just won't be charged again after that.

Any rolled-over credit is cleared at the end of your final billing period. If you resubscribe later, you start fresh at your plan's usage amount. See the Pricing guide for how rollover works while you're subscribed.

iOS app

The iOS app doesn't have its own subscription - ActOnCue uses one account across web and mobile, and subscriptions are purchased and managed on the web. If you're on iPhone or iPad, sign in and use the same Billing portal steps above from a browser.

Looking for a refund instead?

Cancelling stops future charges, but doesn't refund past ones. If you're looking to get money back for a charge already made, see Refunds.

Still need help?

Reach out through the contact form and select Cancellations & Refunds as the subject.